Smooth Fitness 5.65 Folding Treadmill

I received the 5.56 treadmill on 2/8/2010. I loved it until 3/18/2010 when sparks flew from under the deck. I immediately turned it off and unplugged it. I called Smooth Fitness immediately. They said USA Assembly would call me within 24-48 hours. They called the next day on 3/19/2010 to tell me that someone would call me with 24-48 hours. I never received that call or any other call from them regardless of any promises they make to call me back. It has now been 2 1/2 weeks and they are still searching for a service technician to work on it.

I am so disappointed. I am of average weight and used the treadmill for walking less than 30 times before it burned up -not impressive! I purchased it based on the good reviews and the 2 year in-home warranty. The warranty doesn''t mean a whole lot if you can''t get someone to work on your machine. I couldn''t in all fairness recommend this to anyone.

Also, be aware that if you live in a rural area the treadmill is "curbside" delivered by an 18-wheeler. The truck couldn''t manage to get down our street. I was lucky that my husband was home and could use his trailer to meet the truck in a more accessible area.

Several weeks ago, I purchased a Smooth Fitness 5.65i treadmill Smooth Fitness 5.65 Folding Treadmill. The Smooth Fitness website includes the 5.65 in a list of treadmills that come with a wireless chest strap, but the 5.65i does not come with a chest strap. There are icons on the console of the 5.65i that show programs from P-0 through P-13 but there is no P-13 program in the 5.65i.

The User Manual that came in the box contained instructions for the Smooth Fitness 7.35 treadmill rather than the 5.65i. A Smooth Fitness service person recently emailed me a link for a revised User Manual, but the revised manual contains instructions for the TruPace M 120 treadmill rather than the Smooth Fitness 5.65i. I have been unable to get a User Manual for the 5.65i.

The website says that there is a 5-year parts warranty, but the invoice that I received after I placed the order says that there is a 4-year parts warranty. The website says that there is a 2-year warranty for labor, but Smooth Fitness has not responded to multiple requests for a service call to repair several defects in my new treadmill.

Smooth Fitness should accurately represent their products and disclose what the customer must do to get them to honor their service warranty.

Buy Smooth Fitness 5.65 Folding Treadmill Now

I have been calling, emailing, and leaving voicemails for over 2 weeks now and I haven''t received any sort of call back. When I call I will stay on hold for endless amounts of time and then transferred into a voicemail that hangs up on me. Sure it has the best warranty around, but there is no way to actually use it. I will update this review if I have any sort of positive experience what-so-ever.

Read Best Reviews of Smooth Fitness 5.65 Folding Treadmill Here

I received the treadmill 4 months ago. I have had 4 service calls and it continues to squeak and be unusable. Customer service is non-responsive. They continually state they will call you back and they do not. Stay away. A 4-year warranty is no good if the company service always goes to voice mail and will not respond to you.

Want Smooth Fitness 5.65 Folding Treadmill Discount?

I needed a treadmill for walking and for my wife to do some jogging on. So after I stated looking one the net I came across the Smooth 5.65 and liked its price point and warranty but was worried about the low incline that a previous reviewed talked about. So I called one of the people at smooth fitness and they told me on the current "2011" model the unit did indeed have a 15% incline. He also assured me that the unit would be able to take my walking and my wife jogging but if I was going to start running i should upgrade to the next model. At 58 , with bad knees, I don''t plan on doing any more running so I placed my order for the 5.65 and the sales person was nice enough to give me a $50 discount.

It took about two week to get, the box was heavier then I was expecting and had to call my son over to help me get it in the room. After that set up wasn''t to hard. Once i set it up I busted out my protractor to measure the incline, which turned out to be about 14 1/2%, not quite 15% but much closer then the 8% one of the reviews had stated.

The unit runs quietly & smoothly (as one would guess from a company called smooth fitness). over all I''m very pleased with the machine and would recommend it to a friend.

Save 53% off