ProForm 400 GL Treadmill

I bought a treadmill from proform and a month later it broke down. I sent them an e-mail and told them about it. They keep telling me to try this and to try that and one day the E-mails stopped. I called them and said non of this is working could you send somebody out. They said sure for $140. I said no this is covered in the warranty. Turns out since I never actually "asked" them to come out and fix it that it was not included in the warranty and since the 90 days was up they were no longer obligated to fix it. A dirty little trick since I complained of the malfunction while the warranty was still active. Turns out that the e-mails stopped right at the 90 day mark when the warranty expired.

I paid the $140 to have somebody come out. The money was withdrawn from my account withing minutes of the phone call. However, a technician was not sent out until 8 weeks later after I called them several times. One time they tried to charge me again for the repair call. To fix the machine would have cost me more than I paid so it ended up going to salvation army. Even the technician said that proform was a shady company. Not only do they pull this type of thing all the time but they lie about the treadmills. This treadmill advertised that it could handle people up to 250 pounds, yet the repair man told me he would not suggest that any one over 160 pounds use it.

Proform is a terrible company who makes a terrible product and I will never do business with them again. Don''t waste you time or your money on this piece of garbage. I cannot stress enough that you should stay clear from these scam artists.

Pros:

very easy setup, instructions are concise

powerful motor, sturdy frame

well coushioned belt

easy to read panel with handy quarter mile track readout

Cons:

Forget getting any tech-support from ProForm. Impossible to get them on the phone, be prepared to spend HOURS to contact.

Only ninety day full warranty

Fan real noisy, can''t use fan and hear iPod at same time

Heart rate monitor on handgrips worthless. If you are buying for a cardio-workout and want accurate information be prepared to buy separate monitor with chest strap.

Display panel settings cannot be changed. You can''t just monitor heart rate for example.

Bottom line

this is NOT a $699.00 treadmill; it is maybe a bargin @ 599.00 with free shipping.

IMHO this a $ 499.00 treadmill

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I love this treadmill! It is a great bargain amongst treadmills. I am not a serious runner, just starting out. I love the automatic speed and incline controls, and I like that there is a magazine rack, cubby holes for my drink and ipod. I do find it is loud when I go over 6.5mp, so I do not recommend it for people who are looking to run a quick pace. I do also use the fan, which someone said on high speed was too loud to hear their music, but I did not find that to be a problem. So if you are looking to get in shape, are just starting out, and are on a limited budget, I highly recommend this treadmill.

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This is an older ProForm model, I have owned it almost 5 years now, and it appears to be well made. I''ve put a lot of mileage on it and never a breakdown of any mechanical parts. The console electronics conked out on me while it was still under warranty and I''ve had no trouble since then. This one seems to be better built than the newer models and less flimsy overall. Plus very few have two sets of hand weights that store right below the console like this model does.

The worst part of the assembly is just getting the treadmill out of the box. ProForm provides the allen wrench for assembly, but you have to provide a Phillips screwdriver. It took me all of 30 minutes, and I''m female.

The treadmill features:

>Speed adjustable from 0.5 to 10 MPH

>Incline adjustable from 0% to 10%

>2.75 THP (total horsepower) motor

>Fan is located center-console area above magazine holderoff/low/high settings this fan keeps me cool and keeps me working out longer however, if you want to read a book or magazine while walking, you can''t run the fan as the book lays on top of this area

>EKG heart rate monitor hand-grips

>Back-lit LCD window displays speed in MPH or kilometers, time, carbs burned, pulse, distance and incline

>Space-Saver fold-up design

>Walking belt measures 17" wide by 53" long OK for walking, but in my opinion, you need at least 18", preferably 19" or 20" to comfortably jog or run

>6 pre-programmed workouts 2 of them are controlled by your heart rate and the speed/incline of the treadmill is constantly adjusted to keep your heart in the target fan burning zone

>iFit compatible (with a paid membership) plug into your computer (with purchased audio cable as the one included is very short), Ipod, VCR or CD player for extra programmed workouts

>300 pound weight capacity (most treadmills are 250 pounds) This wasn''t a factor for me, but I figured, what the heck you might as well get one with the highest rated weight capacity as it probably means the motor is better.

The treadmill also comes equipped with two sets of dumbbells 2 pound and 3 pound and these are stored in a rack right underneath the console. They should be used for walking only (no running) and are conveniently located so you don''t have to bend down to retrieve them in the middle of your workout.

The treadmill is the fold-up Space Saver design, and when folded, takes up about the same amount of space as a bathtub mat. It has a set of wheels for rolling out of the way, but let''s face it, if you are trying to roll this treadmill on carpeting, it is VERY hard to move it. After all, the treadmill weighs way over 200 lbs. and unless you are rolling it across hardwood floors, it will be tough to move.

I think the only area ProForm is lacking in is their warranty. Hopefully, I won''t have to use it. The standard warranty with this model is 5 years on the motor and 90 days parts/labor on the remainder. I purchased the extended warranty for $119.00 which adds 3 years of extra warranty to both the motor and parts/labor. However if you read the FINE PRINT on the standard warranty, and the serviceman makes a visit to your home, you have to pay a "minimal trip charge". As to what is "minimal" I have no idea.

Even though ProForm is a U.S. company, most of the parts come from China and it is assembled here. So far, the treadmill seems to be of high quality for the low dollar amount paid for it. I can''t afford a high-end treadmill, and ProForm makes a good, economical treadmill that appeals to the masses. It is well worth the money spent for a healthier lifestyle.

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Bought the Pro-Form Performance 400 Model PFTL59510. Exceptionally disappointed with this gimmick for the iFit. It has no buttons, just these super slick touch buttons that you hope you can find the sweet spot on when the treadmill suddenly jumps up to a 6% incline and 6% speed. Because those pre-programmed runs sure don''t tell you what you''ll be doing. Neither does the Pro-Form website or their customer service. How can it be tracking my calorie burn without knowing how much I weigh? I burned 500 calories on a 3 mile walk? at a zero percent incline? are you kidding?

Horrible to assemble, the book is bare bones basic and they heavily painted the screws and bolts so nothing went in smoothly. Called customer service, waited on hold for over half an hour, both times. Am I assembling this thing correctly because the screws aren''t going in and nothing is lining up?? Please help? Rep says he doesn''t know, let him go check and then nothing....had to disconnect the call because he was gone so long.

Pulse taker I''ve been running for 16 minutes and my pulse is 63? then 80? Then 50? Am I the running dead?

This console is nothing but a base for whatever the iFit is. No option for putting in my weight, no real buttons to push when the machine decides what it wants to do, no way to find out what the program is going to do until you try it. Horrible customer service when I call. Why can the program information NOT BE FOUND IN THE BOOK OR ON THE WEBSITE? NATIONAL SECRET?

Does the book tell you where the plugs for stuff are? No. Sticker on the front of the console says it is iPod compatible and immediately below that is a rectangular slot with a lid. So you pry the lid off to see if it is a port, right? nope. that port is on the very top of the machine. Couldn''t have put that in your book? OR HOW ABOUT YOUR WEBSITE?

But if you go to their official page, you''ll see nary a comment about any of this, just pleased as punch comments. But if you go to their Facebook page, you''ll see the very long list of dissatisfied customers who have vented via that medium. Funny how that works.