Proform Razor 400 ES Elliptical Trainer

I purchased a Proform 400 series elliptical in December. Since December I have not had a properly working machine. It malfunctioned the first time I tried to use the machine. It was incorrectly assembled by Proform manufacturing and within the first use, I had an electrical malfunction. I made several attempts to contact their customer service (which is by far the worst customer service I have ever dealt with). After days of attempting to contact them and several times of being on hold up to hours at a time, I finally was able to have a service tech come out to take a look at the machine. Within three days of that malfunction being corrected a new problem began. I am a consistent exerciser and thought I could get away this time with buying a cheaper machine. Wrong, the only thing that is thinner is my wallet and the carpet where my broken machine still rests. Bottom line, poorly manufactured equipment and by far the worst customer service I have ever dealt with.

This is a great elliptical machine. The only problem was the shipping. They package it so that it''s not secure at all and just flops around in the carton the whole time it''s being shipped. The box had jagged holes and the side panel as well as other parts were damaged. When I called the company they did sent out new replacement parts (had to fight to not pay for additional shipping) and the new parts were also flying around in the second shipping box. That tells me this is their normal shipping procedure (no popcorn or air-bags or styrefoam here). This time, although the pieces were scratched and chipped, they were usable, so I just don''t look to hard at the damaged parts. It is an excellent elliptical, but I would suggest buying it where you can pick it up and not deal with their horrible packaging practices.

Ok, I have now had this machine for almost 2 years and it is still working wonderfully. It has needed a couple of battery changes in the console, but no other maintenance to date. I am now jogging on it DAILY (7 days a week) for an average of 30 minutes a day at a pretty fast clip (1500 rotations in 30 minutes). My husband also sporadically uses it. When the day comes that the machine no longer works I fully intend on purchasing either the same machine or an upgraded model if this one is no longer available. Much cheaper than any gym membership and I am loving the results.

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Had our ProForm 320 for 6 months with light use before it broke. Service call was $150 just to see what was wrong. Parts were another $90. Then had to get service guy back to put it all together for another $75. Total: $315. Hey, that''s about what I paid for it brand new. Let''s just say it is outside waiting for the garbageman. I did not buy this elliptical from Amazon. I got it from AAFES (good looking out for your Soldiers.) Proform company is subpar. That''s just my opinion; take it for what it''s worth.

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Product was broken right out of the box. Called Proform and they offered to send me the part that they think might be broken but I have to pay for the shipping even though it was broken to begin with. Part is on back order with no estimted time of delivery. In the meantime I have a very expensive clothes hanger to dry my clothes. When I do receive the part I have to figure out how to take the old 1 off and replace with the new 1 without any instructions.

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About 3 months after purchase the machine began screeching (with minimal use). A repairman came out 4 times, I called ProForm directly, and still have a machine that is not usable. I will probably have to pay to get it hauled away.

I have used other brands of similarly priced ellipticals with no problems.