Weider 2980 x Weight System

I bought this at K Mart, on sale for 200 bucks. It took forever to assemble, but that was ok since I expected same. I didn''t expect an awful lot from a 200 dollar machine, and unfortunately I was not disappointed. The pully mechanisms are not smooth and the machine wants to tip over when doing some exercises. Overall the chest and leg routines were OK, the biceps and abdomen, not so much. I will continue using it as I am not an avid weight lifter. For someone like me who just wants to tone a little, maybe the machine will be OK, but I wouldn''t pay the price Amazon wants you to pay.

I received the gym in a somewhat tattered box. However, it did it''s job and the contents were blemish-free. After about 2 hours of initial assembly, I got to the point of installing the pulley and cable system. Unfortunately, of the three hardware blister packs, one was a duplicate, so I was missing blister pack 2 of 3. Off to the Weider web site. At first I had the audacity to try to call phone support. Ha! I was on hold for a hour with lots of ads and no feedback about the wait time. I finally had to go to the bathroom. I did not take advantage of the "call me back" feature, which would probably have been the smart thing to do.

Instead, I used the online form to request that they send me the blister pack 2 of three. I gave the product number and serial number and a very clear description of what was missing.

The response I received was astonishing. Their support representatives do not have access to a parts list, and are unable to fulfill a request for "blister pack 2 of three". They suggested that then only way they could produce the missing parts would be for me, the customer, to reverse engineer their bill of materials from the steps in the manual! This means, find the steps that had parts from blister pack 2 and build a list of the parts for them. I was flabbergasted.

I can''t decide whether it is laziness, stupidity or malice. First of all, they should have access to at least the BOM for the machine in question. Secondly, it should be trivial for them to call someone and ask "hey, what''s on blister pack 2 of three for the 2980x?". Perhaps it''s the language barrier with the Chinese child who packed the box?

So, I went ahead and spent an hour putting that list together today and sent it to him. I hope it is accurate. That''s an hour of my life that I''ll never get back, all the while seething at the insipid foolishness of Weider customer support.

I own a company that has a customer support function. This little exchange will be used for training purposes on what NOT to do.

I am currently awaiting their next excuse.

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Machine is exactly what I need to tone up! Not for body builders with max of 214 lbs. Took around 6 hrs to assemble by myself. The graphics in the instructions are not perfect. After complete assembly, discovered a extra thin pulley? Weider C/S was no help in this matter. I discovered my error, because of poor design in the manual I missed one step. Over all very satisfied!"

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I purchased this via Kmart online for about $210 bucks. Drove to my local Kmart and loaded the huge box in my Truck. Took about 3.5 hours to assemble. It is an OK weight system for what it is. Easy to use, functions well.

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I bought this, put it together and have used it a few times now. There are reviews out there that this is hard to assemble. It is not terribly difficult. I did it with my 4 year old daughter in about 4 hours. She helped unpack and hand me stuff, it was a nice little activity.... If you follow the directions, get/use the appropriate tools, and get the parts identified, it''s not bad at all. I got rid of a bench and a bunch of weights/bars/etc. that were taking up a ton of space and I didn''t really use anymore.

Necessary items they don''t really tell you that will make it easier a socket/rachet set 1/2 in and 5/8 I believe are all you need. Oh a a screwdriver for the tower covers that actually fits the self tapping screws properly (this was the biggest pain, w/o the right philips head, they tend to strip or be difficult).

Pros:

Space savings, it''s compact and self contained.

It does a decent amount of basic exercises.

It looks nice..

Nuts and bolts well labled and described in the directions.

Cons:

The weight resistance on the lower pulleys starts at like 58 lbs. It''s probably not the best piece of equipment for younger people or possibly women. It doesn''t go any less than that on the lower stuff so you may not be able to use it if you''re not strong enough to start at 60lbs or so.

If you''re bigger than 6ft, it''s probably going to be a little tight. I''m 6'' and there are some exercises that I feel like I need some more room on the machine.

The exercise chart is not specifically for this machine. Instead it''s for a group of machines. You''ll not be able to do more than half of the exercises listed.

Otherwise, it''s a decent machine for the price. I paid under 300. It''s certainly convenient and easy to use. I am able to get a nice 30-45 minute workout in the morning without any fuss.

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